Google reviews
Every review deserves a reply. Each reply also helps customers find you.
For every review, you receive a suggested reply in the reviewer's language and in your chosen tone of voice. Check it, adjust it and publish. Your Google Business Profile gains more than a good impression.
Emma W. · il y a 2 jours
Great location and friendly staff. Breakfast could offer more choice.
Traduit : Excellent emplacement et personnel accueillant. Le petit-déjeuner pourrait offrir plus de choix.
Réponse proposée
Thank you Emma for your kind words about our team and location. We have noted your comment on breakfast and are working on offering more choice. We hope to welcome you again soon.
The problem
Replying to reviews matters to customers and to Google. Yet reviews in other languages, sensitive complaints and a growing backlog make it easy to put off. Unanswered reviews remain visible for years.
What it can do
Connect your Google Business Profile
Connect in a few clicks without giving us access to your account. Disconnect just as easily.
See every review in one place
Each new review appears in your account with a clear status: awaiting a reply or answered.
Sync every night
New reviews are collected automatically. There is nothing for you to refresh.
Translate reviews written in other languages
A review written in German or Dutch is translated so you understand it before replying.
Suggest a reply for every review
Each reply uses the reviewer's language, your chosen tone and signature, and naturally includes terms relevant to your business.
Leave the final decision to you
Check it, edit it if needed and publish in one click. Nothing goes live without your approval.
Track your rating and review count
Your average rating and total number of reviews are always visible in your account.
Keep a full history
Every published reply is saved with its date, so you can see exactly what was said and to whom.
How it works
Connect your Google Business Profile
It takes a few clicks from your account. You can disconnect it whenever you choose.
Receive a suggested reply for every review
Each reply uses the reviewer's language, your chosen tone and signature, and naturally includes terms relevant to your business.
You have the final say
Nothing is published without your approval.
What changes
Your Google profile becomes more visible
Google favours active profiles. Replying regularly sends a useful activity signal for local search.
Every reply supports local search
A reply can mention your venue, services and town. Google indexes that content, helping you appear in relevant customer searches.
Future customers read your replies
A calm response to a negative review can reassure people more than ten positive reviews with no reply.
Who it is for
- Venues receiving a high volume of reviews
- Hotels and accommodation
- Restaurants
- Parks and visitor attractions
- Busy shops
- Service businesses
- Tradespeople
Frequently asked questions
Other services
Virtual assistant
Added to your website, the assistant answers around the clock, in each visitor's language, using only the information you provide.
Smart call handling
When you cannot answer, it greets the caller in their language, understands what they need and passes the message to you.
Menus and QR landing page
One QR code opens a landing page with your essential information, in the visitor's language.